The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
What do PALS do?
- Provide you with information about the NHS and help you with any other health-related enquiry
- Help resolve concerns or problems when you are using the NHS
- Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
- Provide you with information and help introduce you to agencies and support groups outside the NHS
- Inform you about how you can get more involved in your own healthcare and the NHS locally
- Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
- Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them
Contact PALS
The West Yorkshire PALS service is part of the NHS Bradford District and City CCGs and is based at:
Scorex House (west) 1,
Bolton Road,
Bradford,
BD1 4AS
The service can be contacted on 0800 0525 270 or email WestYorksPALS@nhs.net
You can also contact the Patient Support Line on 01274 237562 or email bdc.complaints@nhs.net